The Challenge:

This client had been using a system designed for another industry to run their business – they were using 7 different, separate systems in total. Many labor hours were spent aligning and consolidating retail sales, operating costs and inventories for a look at the health of the business. It was also a real challenge to forecast sales based upon this mish-mash of data.

The Methods:

• MIA migrated all of the client data to new system.
• We then created and launched a centralized data warehouse (ETL Plus*) and wrote a custom reporting engine for more effective financial reporting.
• We added new systems, including billing and statements, mailings, CRM data transmission, customer websites for service and credit card payments (Custom App Development).

The Results:

With the improved information systems facilitated by our system integration over a 9 year period, during which sales increased by double-digit annual percentages and labor headcount decreased from 82 to 35 employees, the client built themselves into such a profitable and attractive operation that they were ultimately acquired by a national group.